FAQ

Contact Us

Do you have a query, concern or just want to send us your love:

If you have any questions or queries please send an e-mail to hello@alariacommunity.com and we will get back to you as soon as possible. If you have a question on your order please include the order number in the e-mail.

Shipping

How it arrives to your door:

We ship worldwide from Malta and the delivery time is dependent on where the order is being shipped to.

Orders are sent to MaltaPost on the same day if ordered before 12:00 pm. Orders will be sent to Malta Post the next day if ordered after 12:00 pm. We do not ship on Saturdays, Sundays and Maltese Public Holidays.

If you have any further questions please send an e-mail to hello@alariacommunity.com and we will get back to you as soon as possible.

What is 'Hand to Hand' Shipping?

‘Hand to Hand’ shipping at checkout is offered to Maltese addresses only. When opting for ‘Hand to Hand’ shipping we will contact you only after you place your order and together, find an appropriate time and day to deliver your product straight to your door, with no extra cost.

Return Policy:

Don't panic:

Since a lot of our products are hand made with love and care sizes, cuts and colors may differ. We also understand that sometimes the product you would have purchased is not to your liking, in this case you can return it within 20 days by contacting us on hello@alariacommunity.com to organise the return. Make sure to e-mail us before hand to follow our instructions on how to return your product.

Please make sure that all labels are kept on the original product and please respect the hands that made it by refraining from wearing it before sending it back to us.

Once we receive your returned item/s we will process your request. Please keep in mind that shipping costs are non-refundable.

Packaging

What is in your parcel:

Here at Alaria we try our best to look after the environment and chose packaging suppliers that help us achieve that. We try to eliminate plastic completely by tapping our boxes with Paper Packaging Tape made from biological fibers, recycled cardboard, unbleached paper and is also free from chemical solvents. Even the small tape used to seal the Alaria wrapping paper is made from 100% recycled plastic.

Our large envelopes are 100% plastic free and 100% recyclable. Our smaller envelopes used for jewellery is also made from 100% recycled paper.

Our cards are also FSC – certified, a program that works to promote the practice of sustainable forestry worldwide.

We are constantly trying to improve or sustainable practices, so if you have any suggestions or concerns please contact us at hello@alariacommunity.com.

Size Guide

How to wear it:

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